Shopping Guide

Joining guide

You may simply join PINKLAND and be our family member!
Being a member of PINKLAND allows you to earn and redeem membership points every purchase.
Enjoy your shopping @PINKLAND.

Membership Points

  1. Join membership and earn 200 points
  2. 100 point is equal to $1
  3. Every time you place an order, the certain percent of your order total will be given as membership points.
  4. Membership points can’t be used along with discount coupons.
  5. To check your membership points go to [My page → Points].
  6. Points cannot be earned on sale items or purchases made using discount codes.
  7. Points are valid for a year.

Review Guide

  • You’ll receive 10 points for each review you leave.
  • Please note that reviews for samples or products no longer in stock will be deleted.

Gifts Included with Product

Please kindly note that complimentary gifts included with your purchase may occasionally run out of stock. If this happens, we will provide a similar item as a substitute to ensure you still receive a delightful experience.

Check Your Order Status

When your order is ready to be shipped, you will receive a shipping confirmation e-mail. This e-mail will contain shipping details, your tracking number, and links to the selected courier website. To track an order at pinkland.co.nz, go to My Account. You will need to sign in to access your account information.

Delivery Method

We ship online orders to New Zealand addresses using NZ Post courier service. All deliveries require a signature upon receipt.

If you would like your order to be left at your designated delivery address without a recipient’s signature you must state this in the delivery instructions when you complete the checkout. Please be aware that deliveries left at an address without a signature are done so solely at the recipients own risk. In this instance, PINKLAND and NZ Post accept no responsibility for any damage or theft of the parcel and its contents.

Track Your Order

NZ Post

Email Restock Notification

If the product you want is out of stock, we have an Email Restock Notification that lets us notify you when the product is back in stock.
You can visit the product page and apply for Email Restock Notification.

Out-of-Stock Items

If an item in your order is out of stock after payment, you will receive notification via email.
If you would like to be notified when the item is back in stock, please visit the product page and sign up for Email Restock Notification.

SALE ITEMS

Sale items may not be returned or exchanged.

PINKBOX or Free Gifts

1. Free gifts are subject to change.
2. UNTIL STOCK LASTS.

Return & Exchange Policy

Guidelines for Returns

To ensure a smooth return process, please carefully review the following guidelines before requesting a return.

  • Original Packaging: All returns must be sent back with the original box and packaging.
  • Product Condition: Returned items must be unused, unopened, and in their original condition, unless the return is due to a faulty, damaged, or incorrectly supplied item.
  • Change of Mind: If you wish to return an item due to a change of mind or incorrect selection, you will be responsible for both the original delivery fee and the return delivery fee.
  • Missing Original Packaging: If the original box or packaging is not included with the return, a fee may be charged.
  • Damage Due to Inadequate Packaging: If the product is damaged during the return due to insufficient or improper packaging, you will be responsible for the cost of the damage, repair, or replacement.
  • Return Approval: Please contact our customer service team and receive approval before sending any item back. Unauthorised returns may not be accepted.

Please ensure that all products are securely and appropriately packaged to prevent damage during transit.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact our customer service team within 7 days of receiving your package.

Please prepare the following information:

  • Order number
  • Photos of the opened package
  • Photos of the damaged or incorrect item
  • Photos clearly showing the damaged parts, if applicable

Once your request has been reviewed and approved by the relevant team, we will arrange the appropriate resolution, which may include a replacement, reshipment, or refund.

All reasonable shipping costs for exchanges or refunds resulting from damaged, defective, or incorrectly supplied items will be borne by PINKLAND.

Missing Items

If any item is missing from your order, please contact our customer service team within 7 days of receiving your package.

Please provide:

  • Order number
  • Photos of the opened package
  • Photos of all items received
  • Any other information or photos requested by our customer service team

Once the missing-item claim has been reviewed and approved, we will arrange for the missing item to be reshipped to your address.

All reasonable costs incurred for reshipping an approved missing item will be borne by PINKLAND.

Return of Undelivered or Unclaimed Packages

Customers are responsible for providing a complete and accurate delivery address at checkout.

  • Packages returned to PINKLAND due to the recipient being unavailable, an incorrect or insufficient address, or an unclaimed parcel are not eligible for a refund.
  • Please carefully check your postcode and full delivery address before completing your order.
  • If a package is returned to PINKLAND for any reason caused by the customer, restocking and shipping fees may be charged.
  • Claims relating to returned parcels, including insufficient addresses or unclaimed parcels, can only be investigated for deliveries made within 7days of the delivery date.

Guidelines for Exchanges, Refunds, and Fees

The following items or circumstances are not eligible for returns or exchanges:

  • Change of mind or incorrect product selection
  • Requests made more than 7 days after the date of receipt
  • Items that have been used, opened, or show signs of use, unless the issue relates to a verified product fault
  • Items intentionally damaged or damaged due to misuse
  • Items returned without prior approval from our customer service team
  • Items returned after a return request has been declined
  • Intimate, sanitary, health, hygiene, and personal care products
  • Electric products, where applicable
  • Final-sale or clearance items
  • Sale items, where specifically stated as non-returnable on the product or promotion
  • Products that are specifically identified as non-returnable or non-refundable on the product page

Change-of-Mind Returns

For approved change-of-mind returns:

  • The customer is responsible for the return delivery cost.
  • The original delivery fee paid by PINKLAND may also be charged or deducted from the refund.
  • The product must be returned in its original condition, including the original box, packaging, accessories, and any included items.
  • Any loss in value caused by missing packaging, damage, or use may be deducted from the refund.

Refunds Due to Customer Error

Where a refund or return is required due to customer error, including incorrect selection, change of mind, or an incorrect delivery address, the refund will be processed minus any applicable delivery, return, restocking, or other fees.

Where applicable, these costs may also be deducted from the customer’s reward points.

Refund Processing

Refunds will only be processed after the returned item has been received and inspected by PINKLAND.

If the returned product does not meet our return requirements, the refund may be reduced or declined.

Refunds will generally be issued to the original payment method used for the purchase. The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Non-Returnable and Non-Refundable Items

Some products are sourced directly through official retail channels or authorised suppliers of the respective manufacturers. Certain products may therefore be subject to specific manufacturer policies and may be non-returnable or non-refundable, as stated on the product page.

For products covered by a manufacturer’s warranty, warranty support is provided according to the manufacturer’s terms and conditions. In some cases, customers may be required to ship the product back to Korea at their own expense for inspection, repair, or replacement.

Manufacturer Warranty

For products that are covered by a manufacturer’s warranty, warranty claims are subject to the manufacturer’s warranty terms and conditions.

PINKLAND does not guarantee that every product can be repaired or replaced locally in New Zealand. Where required by the manufacturer, the customer may be responsible for shipping the product to Korea for inspection or warranty service.

Refused or Rejected Packages

If a package is refused, rejected, or returned for any reason caused by the customer, including refusal to accept delivery, incorrect or insufficient address information, or failure to collect the package:

  • The customer may be responsible for the original shipping cost, return shipping cost, and applicable restocking fees.
  • Any refund, where applicable, will be processed after the returned package has been received and assessed by PINKLAND.
  • Additional costs incurred as a result of the rejected or returned package may be deducted from the refund.

Important Notice

Please contact our customer service team before sending any item back to PINKLAND. Do not return an item without receiving return instructions and approval.

By placing an order with PINKLAND, you acknowledge and agree to the terms and conditions outlined in this Return & Exchange Policy.

Customer Service

Contact our customer service for more information.
Customer Service Hours: Mon-Fri 09:00-18:00
E-mail: jessica@pinkland.co.nz